Shipping policy

Shipping Policy

Last updated: October 27, 2026

At QUELIS LLC, all products currently sold through qquelis.com are digital products.

This Shipping Policy explains how our downloadable entrepreneurship and business-education guides are delivered and what customers should do if they experience an access or delivery problem.

1. Company Information

QUELIS LLC
EIN: 98-1983833
8206 Louisiana Blvd NE Ste A 9034
Albuquerque, NM 87113
United States

Email: contact@qquelis.com
Phone: +1 (505) 665-7263
Website: qquelis.com

2. Digital Products Only

QUELIS LLC sells downloadable digital educational resources relating to:

Entrepreneurship
Entrepreneurial mindset
Business decision-making
Focus and productivity
Business resilience
Business reflection
Planning exercises
Decision-making worksheets
Downloadable PDF ebooks
Related digital educational materials

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a QUELIS digital product does not include:

Printed books
Physical workbooks
Business equipment
Office supplies
Consulting services
Coaching sessions
Accounting services
Financial services
Legal services
Other physical products

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be supplied through one or more electronic methods used by our store, including:

A download link displayed after checkout.
Email containing access or download information.
Customer account access, where applicable.
A secure digital-delivery page.
Another electronic access method presented during or after checkout.

The exact delivery method may vary depending on the product and digital-delivery system used by QUELIS LLC.

5. Delivery Timing

Digital products are generally made available immediately or shortly after successful payment.

Access may occasionally be delayed due to:

Payment verification
Fraud-prevention checks
Email delivery issues
Technical problems
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Information

Customers are responsible for providing accurate information during checkout.

Incorrect email, billing, or account information may delay access to a purchased digital product.

7. If You Cannot Access Your Order

If you cannot access a purchased digital product, please first check:

Your email inbox
Spam or junk folders
Promotions or secondary inbox folders
The email address entered during checkout
The order-confirmation page

If you still cannot access your product, contact:

contact@qquelis.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Access Problems

If a technical issue prevents access to a legitimately purchased digital product, we may, where appropriate:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a problem on our side cannot reasonably be resolved, the matter may be handled under our Refund Policy and applicable law.

10. Download or Access Restrictions

Where reasonable security restrictions apply, these may include:

Download limits
Link expiration
Account authentication
Anti-fraud measures
Measures intended to prevent unauthorized redistribution

Legitimate customers experiencing an access problem may contact us for assistance.

11. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Appropriate software to access PDF-format content.
Internet access where required.
Sufficient device storage where applicable.

12. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Reflection exercises
Decision worksheets
Priority lists
Business-planning pages
Review exercises
Reference pages

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

13. Business Services Are Not Included

Purchasing a QUELIS digital product does not include:

Individual consulting
Business coaching
Financial planning
Investment advice
Accounting services
Tax advice
Legal advice
Done-for-you business services

These are separate from the digital educational products sold by QUELIS.

14. No Guaranteed Business Outcome

Successful delivery of a QUELIS digital product does not guarantee:

Increased revenue
Profit
Sales
Customer acquisition
Business growth
Successful launches
Improved productivity
Funding
Investment returns
Any other specific commercial outcome

These matters are separate from whether the purchased digital product has been successfully delivered.

15. Business Decisions

QUELIS products may provide general frameworks for thinking about business decisions.

Customers remain responsible for:

Evaluating options
Considering financial consequences
Reviewing legal requirements
Considering business risks
Making final decisions

16. Third-Party Business Tools

Our guides may refer generally to third-party:

Business software
Productivity applications
Ecommerce platforms
Marketing tools
Accounting tools
Professional services

Such products or services are not included unless expressly stated otherwise.

17. Third-Party Products and Services

QUELIS LLC does not control third-party providers.

Problems involving their:

Availability
Pricing
Features
Quality
Policies
Support
Continued operation

do not constitute a failure to deliver a QUELIS digital product.

18. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

QUELIS LLC is not responsible for delays caused solely by third-party payment providers.

19. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

20. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

21. Customs and Import Charges

Because QUELIS products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

22. Incorrect Digital Product

If you receive access to a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

23. Unauthorized Sharing

Purchased digital content is intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

24. Changes to Digital Delivery

QUELIS LLC may change the systems used to provide digital products, including:

Download providers
Email-delivery systems
Customer-account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

25. Future Physical Products

This Shipping Policy currently applies to digital products.

If QUELIS LLC begins selling physical products in the future, separate shipping charges, delivery periods, tracking information, and return conditions may apply.

26. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.