Refund policy

Refund Policy

Last updated: October 27, 2026

At QUELIS LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

QUELIS sells downloadable digital educational guides focused on entrepreneurship, business decision-making, focus, productivity, reflection, and responding constructively to business setbacks.

Because our products are digital and delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

QUELIS LLC
EIN: 98-1983833
8206 Louisiana Blvd NE Ste A 9034
Albuquerque, NM 87113
United States

Email: contact@qquelis.com
Phone: +1 (505) 665-7263
Website: qquelis.com

2. Products Covered

This Refund Policy applies to digital products sold through qquelis.com, including:

Entrepreneurship guides
Business mindset guides
Decision-making guides
Focus and productivity guides
Business resilience guides
Reflection exercises
Business-planning worksheets
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

No printed books, consulting services, coaching sessions, investment products, accounting services, business-management services, or other physical products or professional services are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong digital product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot reasonably be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

Corrected access.
A replacement file.
A replacement download link.
Reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after accessing the digital product.
You no longer want or need the guide.
You expected a printed book.
You expected personal business coaching or consulting.
You expected accounting, tax, investment, or legal advice.
You do not personally like the writing style or educational approach.
You do not implement the exercises.
A business idea does not produce the outcome you hoped for.
A decision results in an unexpected outcome.
You expected guaranteed revenue, profitability, growth, or business success.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@qquelis.com

Where appropriate, we may:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@qquelis.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

13. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once QUELIS LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

14. Educational Purpose

QUELIS products provide general educational information concerning entrepreneurship and business thinking.

They do not constitute:

Business consulting
Financial advice
Investment advice
Legal advice
Tax advice
Accounting services
Professional management services
Psychological treatment
Professional coaching certification

15. Business Decisions

QUELIS guides may help readers:

Clarify a decision.
Identify assumptions.
Compare options.
Review trade-offs.
Define a next step.
Reflect on outcomes.

However, customers remain responsible for their own business decisions.

16. No Guaranteed Business Results

QUELIS does not guarantee:

Revenue
Profit
Customer acquisition
Business growth
Successful product launches
Investment returns
Financing
Increased sales
Business survival
Any particular commercial outcome

17. Entrepreneurial Mindset

Content concerning entrepreneurial mindset is intended as general educational and reflective material.

It does not guarantee:

Motivation
Confidence
Productivity
Psychological resilience
Professional performance
Business success

18. Focus and Productivity

The effectiveness of productivity and focus techniques varies depending on:

Individual circumstances
Business demands
Work environment
Responsibilities
Available time
Personal working style

No particular productivity result is guaranteed.

19. Resilience and Setbacks

QUELIS may provide reflective exercises relating to disappointment, uncertainty, and business setbacks.

These materials are educational and are not a substitute for mental-health treatment or professional psychological care.

20. Financial Decisions

QUELIS guides are not financial-planning or investment manuals.

Customers should obtain appropriate qualified advice where a decision involves significant:

Investments
Loans
Tax consequences
Financial obligations
Securities
Business financing

21. Legal and Regulatory Matters

General business content does not replace advice from appropriately qualified professionals regarding:

Contracts
Employment law
Company formation
Intellectual property
Taxation
Regulatory compliance
Licensing

22. Business Circumstances Vary

Every business operates under different:

Market conditions
Financial resources
Customer needs
Legal requirements
Competitive environments
Operational constraints

A framework or example in a QUELIS guide should not be treated as a universal rule.

23. Third-Party Products and Services

Our guides may refer generally to:

Business software
Productivity tools
Ecommerce platforms
Professional advisers
Business services
Other third-party resources

QUELIS LLC does not control these third parties and cannot guarantee their:

Availability
Pricing
Features
Quality
Policies
Continued operation

24. Fraud and Abuse

QUELIS LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

25. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

26. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.